**Last updated:** 14 August 2026 Pleased is a dating service operated by Debuggex Inc. ("Pleased", "we", "us", "our"). This Privacy Policy describes the personal information we collect, the purposes for which we use it, the parties with whom we share it, the periods for which we retain it, and the rights available to you. We apply a single global standard to all members. Rather than varying rights by location, we extend the protections of the most stringent applicable regime to every member. **Data controller:** Debuggex Inc., 222 Finch Ave W #213, Toronto, ON M2R 1M6, Canada
**Privacy contact:** support@pleased.app --- ## 1. Information We Collect ### 1.1 Account and Identity Information - **Email address.** Your account identifier. Pleased does not use passwords; access is authenticated by a one-time code sent to your email address. The same address is used for email notifications. - **Telephone number.** Verified once during registration for the purposes of fraud prevention and abuse control. - **Date of birth.** Collected to establish that you meet our minimum age requirement. Other members are shown your age only. - **Display name.** ### 1.2 Profile Information - Biographical text, gender, languages spoken, profile attributes such as education and relationship intent, and any prompt responses you provide. - **Photographs** you upload. - **Compatibility and personality responses**, together with the matching preferences you set, including any responses you designate as dealbreakers. ### 1.3 Location Information - **Approximate device location**, collected from your device with your permission. We do not determine your location from your IP address. - **Location preferences** — the cities, regions, countries or distance range you specify. We do not disclose your precise location to other members or to any third party. Other members are shown only a general locality description and an approximate distance. ### 1.4 Service Usage Information - Your expressions of interest, matches, blocks and unmatches. - **Messages and images** you send through the service. - Records of video calls, including participants, time and duration. Calls are not recorded and no call content is retained. - Read receipts and an approximate indication of when you were last active. ### 1.5 Identity Verification Information (Optional) If you elect to verify your profile, we collect **selfie images**, including a liveness check, and compare the facial image against your profile photograph. This constitutes **biometric information**. Before any capture, we present a consent notice describing what is collected, the purpose of the comparison, who may access it, and the applicable retention period. We record your consent and the time it was given, and we process this information solely on the basis of that consent. Verification images are not displayed to other members and do not appear on any member-facing part of the service. Verification is optional. ### 1.6 Device and Technical Information - **Session information** — device platform and a device description, enabling you to review and revoke access. - **Push notification identifiers**, where you enable push notifications. - **IP address and device identifiers**, recorded in connection with authentication requests for the purpose of detecting fraud and abuse. This information is not used for profiling. - Time zone and language settings, used to schedule and localise communications. ### 1.7 Safety Information Reports submitted by you or concerning you, blocks, correspondence with our safety team, and the outcomes of content and conduct reviews. ### 1.8 Payment Information None. Pleased is provided free of charge. We do not collect payment information and hold no financial records relating to you. --- ## 2. Sensitive and Special Category Information Certain information we process constitutes special category data under Article 9 of the GDPR and equivalent categories under other applicable law: - **Information revealing sexual orientation**, comprising the genders you indicate you are seeking and the corresponding preference you set. - **Biometric information**, where you elect to verify your profile. - Certain compatibility responses, which may reveal information concerning health, religious belief or political opinion, depending on the questions you choose to answer. We process this information solely on the basis of your **explicit consent**, provided at the time you supply it. You may withdraw consent by amending or deleting the relevant information or by deleting your account. Withdrawal of consent in respect of the information described in the first item above will prevent us from providing the matching service. --- ## 3. Purposes and Legal Bases | Purpose | Information | Legal basis (GDPR) | |---|---|---| | Establishing and securing your account and authenticating access | Email address, telephone number, session information | Performance of a contract | | Verifying that you meet the minimum age requirement | Date of birth | Legal obligation; performance of a contract | | Presenting candidate profiles to you and your profile to others | Profile information, photographs, location, compatibility responses, preferences | Performance of a contract; **explicit consent** in respect of special category data | | Providing matching, messaging and calling functionality | Matches, messages, call records | Performance of a contract | | Detecting and preventing fraud, automated abuse and misuse | Telephone number, IP address, device identifiers, authentication records | Legitimate interests | | Reviewing content and conduct for compliance with our terms and applicable law | Photographs, profile text, reported messages | Legitimate interests; legal obligation where reporting is mandatory | | Verifying identity where you elect to do so | Selfie images and comparison results | **Explicit consent** | | Sending communications you have not disabled | Email address, push identifiers, notification settings | Performance of a contract; legitimate interests | | Enforcing suspensions and prohibitions and preventing their circumvention | Limited de-identified account information | Legitimate interests | | Understanding usage of the service in aggregate | Non-identifying statistics | Legitimate interests | We do not sell personal information, and we do not disclose personal information for cross-context behavioural advertising. The service does not display advertising. --- ## 4. Automated Processing We use automated systems to review photographs, profile text and reported messages for compliance with our terms and applicable law. Content may be withheld from publication, removed, or made the subject of enforcement action as a result of such review. You have the right not to be subject to a decision based solely on automated processing which produces legal effects concerning you or similarly significantly affects you. Accordingly, any decision to remove content or restrict an account may be appealed and will be reviewed by a member of our staff, who may reverse it. Where an account is restricted, the notice provided to you explains how to appeal. --- ## 5. Disclosure to Third Parties We engage service providers who process personal information on our behalf under written data processing agreements, and who receive only the information necessary for their function: | Service provider | Information disclosed | Purpose | |---|---|---| | Mailgun | Email address and message content | Delivery of authentication codes and email notifications | | Telnyx | Telephone number | Delivery of verification codes by SMS | | Google (Firebase Cloud Messaging) | Push identifiers and notification content | Delivery of push notifications | | Content review provider | Photographs, profile text and reported message text | Automated content review | | Sentry | Technical diagnostic information | Detection and correction of faults | We may also disclose personal information where required by law, including in response to valid legal process and in discharge of mandatory reporting obligations relating to child safety. --- ## 6. Information Visible to Other Members **Other members can see:** your display name, age, published photographs, biographical text, gender, languages, profile attributes and prompt responses, a general locality description and approximate distance, your verification status, and your compatibility responses other than those you have hidden. **Other members cannot see:** your email address, your telephone number, your date of birth, your precise location, your verification images, your matching preferences, the identities of members you have blocked, or the profiles you have declined. Where you block another member, that member is not notified. --- ## 7. Retention and Deletion ### 7.1 Deleting Your Account You may delete your account at any time through the service. We require you to re-authenticate before the request is accepted. A **14-day** cancellation period then applies, during which you may reverse the request by signing in. During that period your profile is withdrawn from the service and your sessions are terminated, but no information is destroyed. Following the cancellation period, deletion is completed on our active systems **within 30 days** of your original request. Information held in backups expires separately, and the total period for which your information may persist in any form does not exceed **90 days**. ### 7.2 Other Retention Periods - **Message content** is retained for up to **90 days** following the closure of a conversation, for the purpose of investigating reports, and is then deleted. - **Verification images** are retained for **60 days**. - **Technical logs** are retained for no more than **90 days** and do not contain message content, images or complete telephone numbers. ### 7.3 Information Retained Following Deletion - **Enforcement records**, where your account was subject to a prohibition, retained in de-identified form and limited to what is necessary to prevent circumvention of that prohibition. - **Reports you submitted concerning other members**, with your identity removed, as part of the record relating to the member concerned. - **Material subject to mandatory child-safety reporting and preservation obligations**, retained for the period required by law. - **Information subject to a valid legal hold**, for the duration of that hold. - **A record that a deletion request was made and completed**, containing no personal information. - **Aggregate statistics** which are not linked to you. We retain no financial records, as the service is provided free of charge. --- ## 8. Your Rights Subject to applicable law, you have the right to: - **Access** the personal information we hold about you and obtain a copy; - **Rectify** inaccurate information, much of which you may amend directly within the service; - **Erase** your account and associated information; - **Restrict or object to** processing carried out on the basis of legitimate interests; - **Receive your information in a portable format**; - **Withdraw consent** previously given, including in respect of identity verification and special category information; - **Obtain human review** of decisions based on automated processing; and - **Not be subject to discrimination** for exercising any of these rights. To exercise any of these rights, contact support@pleased.app. Where we receive and are able to verify a deletion request submitted by other means, we treat it as equivalent to a request made within the service, and the statutory period runs from the date of receipt. You are also entitled to lodge a complaint with a supervisory authority, including the Office of the Privacy Commissioner of Canada, your national supervisory authority within the EU or EEA, or the Information Commissioner's Office in the United Kingdom. These rights arise, according to your place of residence, under the GDPR, the UK GDPR, the Personal Information Protection and Electronic Documents Act (Canada), the California Consumer Privacy Act as amended, the Lei Geral de Proteção de Dados (Brazil), or comparable legislation. --- ## 9. Minimum Age The service is intended solely for adults. You must be **18 years of age or older** to register. We do not knowingly collect personal information from any person under 18, and we terminate any account we identify as belonging to such a person. --- ## 10. International Transfers We operate from Canada and engage service providers located in other jurisdictions. Personal information is accordingly transferred outside your country of residence. Transfers from the EEA and the United Kingdom to Debuggex Inc. in Canada are made in reliance on the adequacy decisions adopted by the European Commission and by the United Kingdom in respect of Canadian organisations subject to the Personal Information Protection and Electronic Documents Act. Transfers to service providers established elsewhere, including in the United States, are made in reliance on Standard Contractual Clauses together with the safeguards set out in our agreements with those providers. You may obtain further information about these safeguards by contacting support@pleased.app. --- ## 11. Security We maintain administrative, technical and physical safeguards designed to protect personal information against unauthorised access, alteration, disclosure and destruction. These include authentication that does not rely on stored passwords, storage of authentication credentials in irreversible form, removal of embedded metadata from uploaded images, encryption of information in transit, and restriction of staff access to those with a legitimate need. No method of transmission or storage is entirely secure, and we do not warrant absolute security. --- ## 12. Changes to This Policy We may amend this Privacy Policy from time to time. Where an amendment is material, we will provide notice within the service or by email before it takes effect, and will update the date stated above. --- ## 13. Contact support@pleased.app
Debuggex Inc.
222 Finch Ave W #213
Toronto, ON M2R 1M6
Canada